Page 60 - Jarlin Product Catalog
P. 60

POLICIES & GENERAL INFORMATION




          Condition of Sale:
          · It is the sole responsibility of the customer to review the accuracy of orders for style, color, size and quantity by way of order confirmation.
             Orders will not be processed until confirmation is received.
          · Drawings ARE NOT CONSIDERED ORDERS. Only the sales order will be recognized as an approved order.
          · We are a wholesale distributor and do not sell to the public. It is the responsibility of the customer to accompany and assist your clients in the selection process.
             You will need to supply your Rep with an accurate layout with measurements, a list of appliances, the height of the finished kitchen, all required moldings, and cabinet
             style.  Your presence will still be required as your clients rarely understand the cabinet options and how they work in a design.
          · All confirmed unassembled orders received by 3PM will ship the next business day (Monday-Friday) unless different date requested.
          · All confirmed assembled orders received by 3PM will take 3-5 days ( M-F ) to be ready to pick up or delivered locally. Assembled cabinets are not available for LTL shipping.
          · Jarlin holds no responsibility for assembly or installation errors.

          Freight & Transportation Policy:
          · The responsibility of Jarlin Cabinetry ceases upon delivery of product in good working order to transport companies and all product(s) are shipped at consignee's risk.
          · If for any reason an order is shipping via ground at Jarlin's expense, Jarlin will pay for standard ground freight only.
          · If for any reason an order is shipping via LTL at Jarlin's expense, Jarlin will pay for standard LTL freight only.
          · If a customer requests an upgrade to a parcel shipment method, the customer will be charged the entire freight charge.
          · 48” wide panels cannot be shipped LTL or UPS. These are for local pickup only. If you must have 48” wide panels shipped, Jarlin will only guarantee 42” of width will
             be good.  Up to 6” damage will be considered good.
          Mandatory Receiving Requirements for LTL or UPS Deliveries
          Step 1: Check skid and loose piece count on Bill of Lading (BOL)/Delivery Receipt(DR), and match it to the actual amount on pallet and loose pieces on the pallet.
          Step 2: Visually check pallet for damage. IMPORTANT: If the boxes appear to be damaged, take close-up and wide-angle photographs of the damage.
          Step 3: YOU MUST note any damage or missing items on the carriers BOL/DR at the time of delivery. Any deliveries accepted and signed by customer without such notes
                      will be considered complete and no claim can be made.
          Step 4: Check packing slip (located on shrink-wrap of pallet) against the actual items on the pallet. Item numbers are located on the outside of each box
          Step 5: Sign the Bill of Lading (BOL)/Delivery Receipt (DR). Keep one copy and save it for future reference, if needed. When you sign, you are accepting that delivery
                      is complete and has no damage unless noted on BOL/DR at the time of delivery.
          *Make a note on all copies of the BOL/DR that lists the items that are missing or signs of damage. Pictures of any damaged product and packaging are required.
          Please contact Jarlin to start claim process.  Please submit with claim form to customerservice@jarlincabinet.com  within 5 business days of delivery

          Mandatory Receiving Requirements for Warehouse pick-up or delivery:   LAST PICK-UP AT 5PM, 1PM Saturday.
          Step 1: It is the responsibility of the customer to inspect all product(s) to verify all items are present and free of visible damage prior to loading vehicles of unassembled
                      and assembled products.
          Step 2: Visually check product for damage. IMPORTANT: If the boxes appear to be damaged, notify the warehouse manager of the damage.
          Step 3: Check pick-up list against the actual items and quantity prior to loading their vehicles. Item numbers are located on the outside of each box.
          Step 4: Customers are responsible for loading their own vehicles. There will be a $40 loading fee if assistance is required.
          Step 5: If something is incorrect or missing, notify the warehouse manager.
          Step 6: Sign the pick-up list.
          *ONCE THE PICK-UP LIST IS SIGNED, NO CLAIM CAN BE MADE FOR DAMAGE OR MISSING UNASSEMBLED OR ASSEMBLED CABINETS.
          *ASSEMBLED CABINETS CANNOT BE RETURNED UNDER ANY CIRCUMSTANCE. ANY CONCEALED DAMAGE ON ASSEMBLED CABINETS MUST BE REPORTED WITHIN 24 HOURS.
          · If returning items, please see the “Returned Goods Policy”.
          · In case of concealed missing or damaged parts, please see the “Concealed Missing, Damaged or Defective Parts Policy”.




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